Shipping & Returns

DOMESTIC SHIPPING

Most orders ship within 1-5 business days, excluding holidays. If you do not receive an order confirmation email within 2 weeks of placing your order, you can contact us at aloftcandleco@gmail.com for a status update. Please note that USPS and UPS are also experiencing delays with delivery. We are unable to offer any expedited shipping options at this time.

The above are processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio. 

Why hasn’t my package arrived yet?
If you are waiting for a package in transit, it may arrive later than expected as USPS, UPS, FedEx, and DHL are all experiencing higher-than-normal package volume. This can cause packages to be delayed, as well as less scans along the way. If your package is lost, we will replace it. If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan. Please understand that these delays are longer than ever due to the pandemic and completely out of our control.

Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. We at Aloft Candle Co do not have any additional information other than what is already provided via the tracking information.

REFUNDS + EXCHANGES

At Aloft Candle Co we pride ourselves on our amazing customer service! All of our products are carefully wrapped & inspected before they are shipped. Please contact us within 3 days of delivery for any returns or exchanges. Items MUST be returned back within 7 days of delivery. 

For all products damaged during shipment, please contact us at aloftcandleco@gmail.com.

If any other issues feel free to always email us: Aloftcandleco@gmail.com